Terms of Service Agreement

These Terms of Service govern your use of Kylinkin's ERP solutions and services. By using our services, you agree to these terms.

Service Description

Comprehensive ERP solutions tailored for cross-border e-commerce success

Kylinkin provides cutting-edge cross-border e-commerce ERP solutions designed to streamline your business operations:

ERP Development & Implementation

  • Custom ERP system development
  • Full implementation and deployment
  • User training and onboarding

Platform Integration

  • Amazon, eBay, Shopify integration
  • Multi-marketplace synchronization
  • Real-time data synchronization

Analytics & Reporting

  • Advanced data analytics tools
  • Custom reporting dashboards
  • Performance insights and metrics

Support & Maintenance

  • 24/7 technical support
  • Regular system updates
  • Performance optimization

User Responsibilities

Your obligations and commitments as a valued client

As a user of our services, you agree to maintain the highest standards of security and compliance:

Account Security

  • • Maintain confidentiality of login credentials
  • • Use strong passwords and enable MFA
  • • Report unauthorized access immediately

Legal Compliance

  • • Comply with all applicable laws
  • • No illegal or fraudulent activities
  • • Respect intellectual property rights

Payment Terms

Transparent and flexible payment options for your business needs

Payment Methods

We accept major credit cards, bank transfers, and approved digital payment methods for your convenience

Billing Cycle

Flexible billing options including monthly or annual payment cycles as specified in your service agreement

Payment Policy

Late fees may apply for overdue payments. Services may be suspended for continued non-payment

Intellectual Property

Clear ownership and licensing terms for all intellectual assets

Rights and Ownership

All software, documentation, and materials provided by Kylinkin remain our intellectual property unless explicitly transferred through a separate agreement.

Your Data Ownership

You retain complete ownership of your business data and content uploaded to our systems

Anonymized Data Usage

We may use anonymized and aggregated data for service improvement and research purposes

Custom Development

Custom developments may be subject to separate licensing terms as specified in project agreements

Limitation of Liability

Understanding our liability framework and mutual responsibilities

Important Legal Notice

To the maximum extent permitted by law, Kylinkin's liability is limited to the amount paid for services in the 12 months preceding the claim.

We are not liable for indirect, incidental, or consequential damages arising from use of our services.

Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance, updates, or unforeseen circumstances

User Responsibility

Users are responsible for maintaining data backups and ensuring compliance with applicable laws and regulations

Termination Policy

Fair and transparent termination procedures for both parties

Either party may terminate services with 30 days written notice. Immediate termination may occur under specific circumstances:

Standard Termination

  • • 30 days written notice required
  • • Data export assistance provided
  • • Prorated refunds for annual plans

Immediate Termination

  • • Material breach of terms
  • • Non-payment of fees
  • • Illegal use of services
  • • Bankruptcy or insolvency

Contact Information

Get in touch with our legal and support teams

Legal Department

legal@kylinkin.com

Available by appointment

Business Hours: 9 AM - 6 PM EST

Customer Support

support@kylinkin.com

24/7 Live Chat Available

Available in English and Chinese